Avoiding Pre-Cruise Problems
Avoiding Pre-Cruise Problems
We all book our cruises and leave home with great anticipation, expecting a perfect, relaxing, and fun vacation. And most of the time, with a cruise, you’re going to get as close as possible to meeting those expectations, considering that perfection in anything is unattainable.
So you’ve made your choice and you’re ready to book your dream cruise. Now, what can go wrong? And what can you do to prevent it?
Cruise Bookings and Confirmations
When you book and make a deposit on your cruise, use a credit card if possible. Ask the travel agent if this charge is billed directly to the cruise line. If they tell you that it‘s processed through their own agency account, find another travel agent!Before handing over your credit card number, insist that the travel agent fax or mail the confirmation from the cruise line showing it received your deposit, showing your booking number and the type (category) of cabin you booked. Have the agent’s agreement to do so sent to you in writing, via fax or e-mail, before you finalize the transaction.
If that confirmation does not arrive quickly, call your credit card company and contest the charge, and find another travel agent.
Having the cruise line’s booking number, rather than a travel agency’s booking number, is very important. It allows you to go the cruise line web site and verify your booking information, and to fill out passenger information required before your cruise. And if any information in the booking is incorrect, it gives you the chance to fix it before it causes a problem.
Flights
Whenever possible, avoid booking your air through the cruise line. Doing so means you are turning over control of flight times, airline choice, and routing to the cruise line -- and often paying more than if you booked directly with the airline. Unless you are flying across the country, or purchase a pre-cruise hotel package, you will be flying into your embarkation city the same day you are scheduled to sail.
Even for short flights, if they are delayed for any reason, you stand a chance of missing the ship’s departure time.To make certain your cruise doesn’t end before it begins, book your air separately from your cruise. Whether using a travel agent or booking directly with the airline, you can choose the carrier, schedule and routing that best suits you. And if you have to fly, schedule yourself to arrive in port a day prior to your sailing date.
Often the money you can save finding your own flights will be enough to cover the cost of a hotel for the extra evening.If you feel you have to book your air with the cruise line, request “air deviation”. This may cost up to $75 extra, but it allows you to choose the airline, schedule, and routing rather than just taking what they decide to give you. If you have to fly in the day the ship sails, choose early morning flights. If something delays your flight, at least you have a time buffer to wait, or catch another later flight.
And be sure to purchase travel insurance that will cover the expense if you are delayed. It’s less expensive than you might expect.
Receiving your Cruise Tickets
Some cruise lines have begun to use e-mail for sending documents, which is pretty simple. But here we'll discuss those that still send document packages.The cruise lines normally send out the document packages 10 to 14 days prior to sailing; they are normally sent to your travel agent, who presumably checks them for errors and forwards them to you. Receiving the cruise documents gives us all a certain thrill.
But if you have that all-important cruise booking number and have verified that you are booked, there is no reason to panic if you don’t have your documents. It may add five extra minutes to your check-in process, but your name will be on the ship’s manifest, and you should be able to board with relative ease.
Visit: http://www.cruisetravelermagazine.com for more facts and information about cruising. Read cruise reviews by travelers and professional travel writers. Undedited and unbaised, they share there experiences with you.
If you arrive at the pier ready to hand your luggage to the porters, and you don’t have your documents, the porters have a copy of the manifest, and will give you luggage tags to fill out noting your name and cabin number for delivery.


1 Comments:
Myself and my traveling companion just experienced an unfortunate event which began Friday, Dec. 19th aboard United Airlines Flight 393. We were off to an Air/Sea cruise with Celebrity Cruise Lines sailing from December 19th through January 3rd from the port in San Diego to Hawaii aboard the ship Mercury. On the morning of Dec 19th, we arrived at the airport 2 hours before boarding, checked our baggage, and boarded the airplane at 7:30 am. At 7:51 the plane departed to the runway and there we sat for 20 minutes or longer. The captain spoke stating that the number 2 engine was not working and that we would need to wait 40 plus minutes for the mechanics. As we waited, the flight attendants hurriedly rushed by avoiding all questions from us and the rest of the full plane of passengers. We were fortunate enough to have another United Airlines pilot aboard the plane, who was a passenger, assisting us as best he could. One of the flight attendants placed a ticket into my hands that would get us to San Diego at 8:20pm. I explained that the ship was sailing out at 5:00 pm. She refused to take it back and stated that was all United would do. I began calling the emergency number found on page 3 (Customs Relations Department) of the Celebrity Travel Booklet that I received from my travel agent. I was switched to 6 people while attempting to find a solution, talking 21 minutes and 13 seconds, to be told to go to the United Ticket Counter. We sat hostage on the plane for 4.5 hours causing us to miss any possible connections. The plane was also there the night before. All attempts at contacting Celebrity Cruise Lines and United Air Lines failed to assist us in anyway at finding alternative ways to meet our destination aboard ship.
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